Chatbots for B2C - The Case of E-tailers

Hi everybody,

As part of my master thesis, I am conducting a survey that should identify the behavior and attitude of online shoppers towards chatbots. I would be super happy, if you take up to 10 minutes to fill out the questionnaire.

https://docs.google.com/forms/d/13Ob...v44Hxgaqg5eBU/

Many thanks in advance for your support and best regards
Niklas