A customer ordered a product from us yesterday. We accepted the transaction and sent instructions to our warehouse to fulfill the product. This morning at 5:30 AM our time, the customer sent us an email to cancel the order. We did not see this email until 11 AM and by that time the order had already shipped.
Our policy to to provide customers with a product refund if they return the items to us. We are happy to do so in this case. However, I'm concerned that the customer is going to balk about paying for the shipping because they are going to claim they "cancelled the order." In reality there wasn't sufficient time for us to stop the shipment. Are we under any obligation to pay for the return shipping in this case?
Our policy to to provide customers with a product refund if they return the items to us. We are happy to do so in this case. However, I'm concerned that the customer is going to balk about paying for the shipping because they are going to claim they "cancelled the order." In reality there wasn't sufficient time for us to stop the shipment. Are we under any obligation to pay for the return shipping in this case?
via Small-Business-Forum.net http://www.small-business-forum.net/legal-hr/9565-return-shipping-costs-legal-obligations.html
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