Outgoing. Am i being robbed

I am wondering if i am being charged correctly for outgoing？
Ｉ　am　just　to　receive　an　estimate　for　the　current　y ear　nor　have　i　ever　received　audit　copies　of　invoi ces。　
each　month　my　landlord　sends　a　bill　saying　：　outgo ings　for　x　month　is　x　amount。
Ｉ　am　paying　for　pest　control　that　never　gets　done　 and　a　public　telephone　i　cant　locate within the complex 　

is　my　landlord　in　the　wrong？　or　do　I just　have　to　suck　it　up?