What's the best way to handle this situation?
Through a series of acquisitions and mergers, a manufacturer of saw blades has now become the sole supplier for multiple machine types as well as a builder of one of the largest name, US designed, saw grinders that was independently owned. They are also the only distributor within Canada for circular saw blade production equipment
I knew that the buyout happened, yet I wasn't informed that the new company was a blade manufacturer. When I spoke with a service rep earlier this week I informed him of my intentions to start producing my own blades. I have to repeat that I did not know that they manufactured circular saw blades.
I had two of my primary machines (over $70K to replace new) breakdown on me this week and are, in their current condition, no better than paperweights. I cannot get a call back to get the replacement parts ordered and shipped out. After multiple calls and multiple messages I went around the normal people and got in touch with the service rep for the production equipment. I informed him of what is going on with regards to my equipment and that I need parts shipped out. I was told that I would get a call before today's shipping cutoff time. The call never came in.
This feels like they are blocking and refusing service because I have "announced" myself as a competitor to them (guess they wanted in the Ontario market).
Any advice or strategies that I can take short of calling a lawyer or a government regulating body?
Through a series of acquisitions and mergers, a manufacturer of saw blades has now become the sole supplier for multiple machine types as well as a builder of one of the largest name, US designed, saw grinders that was independently owned. They are also the only distributor within Canada for circular saw blade production equipment
I knew that the buyout happened, yet I wasn't informed that the new company was a blade manufacturer. When I spoke with a service rep earlier this week I informed him of my intentions to start producing my own blades. I have to repeat that I did not know that they manufactured circular saw blades.
I had two of my primary machines (over $70K to replace new) breakdown on me this week and are, in their current condition, no better than paperweights. I cannot get a call back to get the replacement parts ordered and shipped out. After multiple calls and multiple messages I went around the normal people and got in touch with the service rep for the production equipment. I informed him of what is going on with regards to my equipment and that I need parts shipped out. I was told that I would get a call before today's shipping cutoff time. The call never came in.
This feels like they are blocking and refusing service because I have "announced" myself as a competitor to them (guess they wanted in the Ontario market).
Any advice or strategies that I can take short of calling a lawyer or a government regulating body?
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