We have an online system that allow out clients to see all their payment and invoices, we also send out monthly statements. (Yes I know that is redundant). The monthly statement runs from the first to the last of the month. They are emailed out the first week of the month. The biggest complaint I get on the statements is payments that were not received until after the start of the new month. Every month, I get calls along the line of "I paid you August 2, why isn't it on the [July] statement?" Other than politely saying that the statement is for July and that the Aug payments will be on August's statement, what more can I do?
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