vendredi 15 août 2014

Website headaches

So the server host for JBF Corporate (A franchise who I work with on an individual franchisee basis some) went bankrupt and literally walked out on all their clients. As a result everything went down - email, online tagging system, websites... and we've been dealing with it ALL DAY LONG - actually started yesterday afternoon at 3pm.



The biggest event I work with starts on Monday - this has not been fun!



My question though - after the tech guys finished their work on the problem and everything should be working this is what the CEO said:

"Here is the most recent update: It is my understanding that now that the DNS server is back up and running that it takes time to cycle through all the website providers and browsers. Providers do not provide an exact timeline for us to share with everyone, unfortunately. While you may not be seeing our website, your next-door neighbor on a different service may be seeing the website just fine. We have made efforts to find a way to expedite this update process for all providers, but found there is no way to control the timing of these updates. As you can see in other posts, more and more users are seeing their websites from their own computers. All the websites should be UP, it is just that your internet provider may not have updated their DNS process just yet. Not sure if this info is helpful, but might explain some of the inconsistencies in our recovery."



that was hours ago and I still have nothing - no website, no email, no nothing. I've restarted my modem/router, my computer, cleared my internet history, cache and cookies... anything else I can do or am I stuck until my internet provider does whatever little magic thing the "DNS Process" is?




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