Hello, everyone, I have a question for those of you experienced with chargebacks. Right now, I have a process for responding to chargebacks with a standard template of information that I put together and send over to our merchant account. It results in a pretty high win percentage, but takes a lot of time. For smaller transactions, I'm not sure it's actually worth the time to put together the responses.
My question is this, if I decide that I don't want to fight my smaller chargebacks, and just accept them through my merchant's interface, will that cause any consequences for my merchant account? By accepting them, am I going to trigger some sort of flag on the processor's side since I'm effectively saying that the customer is correct and that it really was fraud, or that we didn't refund them, or whatever? That's not the case at all, but I would rather write off some of those chargebacks as a cost of doing business than redirect resources to responding to them. I'm well under my account's chargeback expectation (they say not to go over 1%, and we're well under that), but I still want to be cautious.
Maybe I'm a little paranoid because the place I used to work had a terrible problem with chargebacks and was constantly at risk of losing their accounts and ability to accept cards (manufacturing business, sales outgrew their ability to produce), but I just want to be sure before I go ahead and accept these chargebacks.
Any experience or advice is welcome.
Thank you!
My question is this, if I decide that I don't want to fight my smaller chargebacks, and just accept them through my merchant's interface, will that cause any consequences for my merchant account? By accepting them, am I going to trigger some sort of flag on the processor's side since I'm effectively saying that the customer is correct and that it really was fraud, or that we didn't refund them, or whatever? That's not the case at all, but I would rather write off some of those chargebacks as a cost of doing business than redirect resources to responding to them. I'm well under my account's chargeback expectation (they say not to go over 1%, and we're well under that), but I still want to be cautious.
Maybe I'm a little paranoid because the place I used to work had a terrible problem with chargebacks and was constantly at risk of losing their accounts and ability to accept cards (manufacturing business, sales outgrew their ability to produce), but I just want to be sure before I go ahead and accept these chargebacks.
Any experience or advice is welcome.
Thank you!
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